CliniqVoice assists clinics with AI-powered voice automation by securely managing patient intake, clinical communications, and appointment workflows. Our privacy approach is designed to support modern healthcare practices while preserving sensitive information and clinical trust.
CliniqVoice collects information required to operate our healthcare AI voice automation platform. This includes details needed to deliver appointment coordination, patient intake, care team routing, and secure clinical communications.
Patient and caller information is collected only when needed to support clinical workflows and effective care coordination. Sensitive clinical details are handled securely and are used to enable safe patient interactions, triage, and follow-up care.
CliniqVoice is built for healthcare organizations that require HIPAA-conscious protections. We apply administrative, technical, and physical safeguards to ensure protected health information is managed in line with professional healthcare compliance expectations.
Calls may be recorded and transcribed to support clinical intake, appointment management, and care coordination. Transcription helps clinics capture essential details while preserving a secure record for authorized review.
Appointment requests and scheduling details are collected to deliver coordinated care and enable efficient clinic workflows. This information is used only for scheduling, reminders, and clinical preparation.
Insurance and billing details are collected when required to support claims intake and patient eligibility processes. CliniqVoice protects this information with the same high standard of healthcare-grade security.
Prescription request information is captured to support clinical workflows. Any request is routed to the clinic’s licensed care team, who retain responsibility for authorization and safe medication handling.
Referral coordination and lab result communications are tracked to support collaborative care. Lab results and clinical decisions are reviewed by medical professionals and managed with secure clinical review processes.
We use cookies and analytics to enhance platform performance, reliability, and user experience. Collected usage data supports stability, product improvement, and secure operation.
CliniqVoice integrates with trusted third parties to support scheduling, messaging, and clinical workflows. Partners are chosen for security and compliance, and we only share the minimum data required to deliver integrated healthcare services.
Our platform protects data with encryption in transit and at rest, access controls, and continuous monitoring. These safeguards support enterprise healthcare deployments and help ensure that sensitive information remains secure.
Authorized users may request access, correction, or deletion of data under applicable privacy laws. CliniqVoice provides transparent support for data requests and compliance inquiries.
Information is retained only as long as necessary to support care delivery, compliance, and authorized clinical operations. Retention practices are designed to balance clinical continuity with privacy obligations.
CliniqVoice services are intended for healthcare organizations, providers, and individuals aged 18 and older. We do not knowingly collect, store, or process personal information from individuals under the age of 18 without verified parental or legal guardian consent, except where permitted or required by applicable healthcare laws and regulations.
We may update this policy to reflect new compliance requirements, platform enhancements, or security improvements. Material changes will be communicated to customers and updated effective dates will be published.
If you have questions about privacy, data security, or HIPAA compliance, contact the CliniqVoice privacy team for support and guidance.
CliniqVoice, Inc.
San Francisco, CA